Refund Policy on Koi Purchases and koi ordered thru Utah Koi:

All Sales are Final

I guarantee Live delivery only on All Koi Orders....

All Koi Orders are pre-paid. Once money is placed on a koi order...All sales are final.We have to pay for the koi on our end and we are not able to get our money back once we place the order with our supplier..breeders.All our sales are final also.

Buyer Agree's to pay for shipping to them Once Koi are out of Quaratine. We Quarantine for 3 to 4 weeks. Shipping will not be charged on Credit card until date We shipped.
If you want us to told the koi for any reason after it's out of quarantine and ready to ship to you. We will do all we can to keep your koi healthy and take care of it. Because it is a Live Animal we can not place quarantee's on it , nor can we be held finanically responsible if the Koi dies while in our care.

If a Koi dies in shipping to us or at our facility...We will guarntee that we will replace that fish with equal or greater value. We will do our best to match as close as we can to the patterns you choose on your order to us. Again All sales are final but we do our best to replace lost fish to the best of our ability. You are responsible for the shipping once the replaced koi are ready to to ship to you.....